Terms of Business
Our Service Commitment
1. Our Office and Contact
The Mediation Office provides expert dispute resolution across the UK. Our main office is located The Business Centre, Pierpoint Street Worcester WR1. While we are based in Worcester, we support clients nationwide. Please reach out to us via our contact page for any enquiries.
2. High-Quality Mediation
We facilitate family and civil mediation, covering separation, child arrangements, and financial splits, alongside civil issues like employment or neighbour disputes. Our role is to help you reach a voluntary agreement through calm, neutral dialogue. We provide a path to resolution but do not offer legal advice or court judgments.
3. Booking and Costs
We believe in transparent pricing. Most sessions are billed per person, per hour. To secure your mediator and session venue, payment is required at the time of your booking. We also offer fixed-price options for specific help with legal documentation, ensuring you have clarity on costs from the very beginning of the process.
4. Your Confidentiality
Your privacy is essential. Discussions held in mediation remain confidential. We will not disclose details to third parties without your consent, except in rare situations required by law, such as safeguarding concerns for children or adults, or the prevention of crime.
5. Leading Standards
Our practice is managed by certified professionals who adhere strictly to mediation ethics and codes of conduct. We ensure every process is neutral, impartial, and aligned with current legal standards to give you complete peace of mind.
7. Cancellations
We kindly request at least 10 days’ notice for any cancellation. Upon receipt of this notice, we will happily reschedule your appointment at no additional cost.
8. Complaints
Should you have any concerns, please reach out via our website contact form. We take all feedback seriously and aim to provide a formal written response within four weeks.
9. Training and Professional Standards
Our team consists exclusively of qualified lawyers and mediators who hold individual professional credentials and are registered with their respective governing bodies. Each member is thoroughly vetted, ensuring you receive assistance from a fully trained professional you can trust.
6. Legal Governance
These terms are governed by the laws of England and Wales. Any disputes relating to our services shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Nuptial Agreements / Cohabitation Agreements
Agreements made during a calm time help provide clarity and security for the future. Whether you are planning to marry, living together, or separating, we facilitate gentle mediation to help you document your shared intentions in simple, clear language.
- Before Marriage: Create a foundation of trust by outlining financial expectations and protecting existing assets.
- During Cohabitation: Define how house bills, rent, or mortgage payments are shared to avoid future misunderstandings.
- After Separation: Tidy up remaining details and reach a clear agreement on how to move forward independently.